Thursday, March 21, 2013

Telecom Consumers Registered 33,310 Complaints With PTA During 2012

Pakistan Telecommunication Authority has said that it received 33,310 complaints from users against telecom operators during FY2012, out of which 99 percent complaints were addressed and resolved.
PTA said that telecom consumers registered these complains through various channels, i.e., online, email (complaints@pta.gov.pk), hotline (0800-55055), written complaints and faxes sent to PTA headquarter addresses and zonal offices.
These consumer complaints were against cellular operators, fixed line, wireless, broadband, LDIs and other telecom licensed operators.
PTA said that 71% of total received complaints were against cellular operators – with over 120 million subscribers base – while 27 percent out of total 33,310 complaints were against PTCL which has just 3.5 million customers.
Following graphs will give you a glimpse of complaints, their types, and share of complaints against various operators.

Summary of Consumer Complaints FY 2012


001 Consumer Complaints Telecom Consumers Registered 33,310 Complaints With PTA During 2012

Share of Complaints by Category

002 Consumer Complaints Telecom Consumers Registered 33,310 Complaints With PTA During 2012

Cellular Operator Wise Complaints Received and Resolved During 2011-12

003 Consumer Complaints Telecom Consumers Registered 33,310 Complaints With PTA During 2012

Consumer Complaints Against PTCL During 2012

004 Consumer Complaints Telecom Consumers Registered 33,310 Complaints With PTA During 2012

Effective Measure Endorsed as Digital Audience Measurement standard in Pakistan

Effective Measure Effective Measure Endorsed as Digital Audience Measurement standard in PakistanThe Pakistan Advertisers Society (PAS) has officially awarded Effective Measure as the industry endorsed service for digital audience measurement in Pakistan, said a release issued by the firm.
The recognition of the Effective Measure platform will give Pakistan’s advertising, publishing and digital media sectors a new level playing field to accurately assess, measure and develop their valuable digital assets.
PAS is the representative industry body of Pakistan’s advertising industry and its collective membership looks after the interests of 80 percent of the advertising spend of Pakistan.
The endorsement was awarded to Australian founded Effective Measure after a rigorous and thorough review process by the PAS Research Committee. Under PAS’s governing guidelines there will be a yearly independent audit of the service to ensure the reliability and validity of the data to ensure the highest levels of service.
“We have endorsed Effective Measure for their depth in service, technological expertise, global footprint and their guiding principles that will allow them to provide reliable and credible data to the industry” said PAS Executive Director Qamar Abbas.
Under the alliance Effective Measure will be working in collaboration with PAS to establish a world class digital audience measurement service for the Pakistan industry.
“The highest potential for media growth in the MEA region is on the digital platform, given the favourable youth skewed demographics and the strong uptake of smartphones and tablets. Pakistan plays an important role in this swing to digital platforms and advertising spend. We are excited about bringing greater digital transparency and insight into markets in the MEA territories, which we believe will accelerate growth in digital spend and awareness amongst advertisers across the region,” said Effective Measure Regional Managing Director MEA, Brendon Ogilvy.
The Effective Measure solution benefits advertisers and media owners by offering superior access to audience reach and demographic data.
“The alliance gives the dynamic Pakistan media industry, choice and diversity in selecting the best of breed solutions for managing their digital media assets, advertising spend and placement. Additionally it opens the door to a whole new layer of rich data analytics and exploration of audience behaviour across multiple digital platforms,” said Effective Measure Country Manager – Pakistan, Imtiaz N. Mohammad.
PAS members will be instructed on how to take advantage of the new measurement resources that Effective Measure provides and details will follow on how digital publishers can sign‐up with Effective Measure and get their sites tagged free of charge.